We believe in offering the very best value, quality and selection. Each Definitions Accent Panel is made to meet your specific order. Please be sure to make your selection from actual samples. Returns will be accepted for defective or damaged product only. You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom order begins, so we cannot make changes.
If we made an error on your order, we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because this is a custom, made to order item. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.
An Item Is Missing - You may receive more than one shipment when you place an order for multiple items. If you have additional questions, please feel free to contact us.
My Order Didn't Arrive - Please allow two weeks order processing plus 10 business days for shipping for your order to arrive. Orders shipped through UPS can be tracked. Please contact us for tracking information.
Call 1-877-276-7876, options 1 then 2, for Customer Service and Technical Service information.